Privacy policy

Last updated: October 2025

Hey Carter (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information.

Hey Carter is a registered trading name of JX Group & Co Pty Ltd (ABN 77 691 604 485), based in Sydney, Australia. All services, payments, and business operations are conducted under this entity.

This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or interact with our services.

1. Information We Collect

We may collect personal information that you voluntarily provide, such as:

  • Your name and email address when submitting a form or inquiry

  • Details related to your project, business, or brand

  • Payment details when purchasing a service or gift card

We also automatically collect limited non-personal information, such as:

  • Browser type, device type, and general location (city/region)

  • Pages visited, time spent on the site, and other usage analytics

This helps us understand how visitors interact with our website and improve our services.

2. How We Collect Information

We collect data in the following ways:

  • Directly from you when you fill out a form, make a purchase, or contact us

  • Automatically through cookies and analytics tools when you browse the site

  • Through Squarespace, which hosts our website and securely processes certain technical data

3. How We Use Your Information

Your information is used to:

  • Respond to inquiries and provide creative services

  • Process and deliver digital or design-related products

  • Improve website performance and user experience

  • Send updates or marketing emails (only if you’ve opted in)

We do not sell or share your personal information with third parties for marketing purposes.

4. Data Storage and Security

Our website is hosted by Squarespace, which uses secure servers and encryption to help protect your data.
Payment transactions are processed through secure, PCI-compliant payment gateways (such as Stripe or PayPal).

We take reasonable precautions to prevent unauthorised access, disclosure, or loss of your information.

5. Cookies and Analytics

Our website uses cookies (small data files) to enhance your browsing experience and help us understand website traffic and engagement.

We also use Google Analytics, which collects anonymised information such as:

  • IP address (truncated)

  • Browser and device type

  • Pages viewed and time spent on site

You can manage or disable cookies through your browser settings.
To learn more about how Google uses your data, visit:
https://policies.google.com/technologies/partner-sites

6. Your Rights

You can:

  • Request access to the information we hold about you

  • Ask us to update, correct, or delete your data

  • Opt out of receiving marketing communications at any time

To make a request, please contact hello@heycarter.com.au.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect new practices or legal requirements.
Any changes will be posted on this page with the updated date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact:
hello@heycarter.com.au